Privacy Policy
Your Privacy Matters at Maxwell House Counselling
Effective Date: 6th May 2025
At Maxwell House Counselling, we’re committed to creating a safe, respectful, and confidential space for you. Your privacy is important to us, and we’re dedicated to handling your personal information with care and professionalism.
What We Collect
To support you effectively, we may collect:
Your name, contact details, and date of birth
Emergency contact information
Notes from our sessions together
Relevant mental health, medical, or referral information
Payment or insurance details (if required)
How We Use Your Information
We use your information to:
Provide counselling services tailored to your needs
Keep accurate records in line with ethical guidelines
Communicate with you about appointments or support
Meet legal and professional obligations
How We Keep Your Information Safe
Your information is stored securely:
Paper files are kept in locked cabinets
Digital records are password-protected and encrypted
Only authorised professionals can access your records
When We Might Share Information
We keep what you share confidential. The only exceptions are:
If we’re required by law (like a court order)
If there’s a serious risk of harm to you or someone else
If mandatory reporting is required (e.g. child protection)
If you’ve given written consent to share information (e.g. with your GP)
Accessing Your Information
You can request access to your records or ask for corrections. Just get in touch—we’re happy to help.
Using the Website or Contacting Us Online
If you contact us through our website, email, or social media, we’ll treat your information with the same level of care. Please be mindful that online communication isn’t always 100% secure.
Questions?
If you have any questions or want to talk about this policy, you can reach out anytime:
Maxwell House Counselling
email: pgs@maxhouse.com.au
mobile: 0438 888 551
Policy Updates
If we make any changes to this privacy policy, the most recent version will be available here.